Refund & Cancellation Policy

1. Booking deposits are paid to the venue

When you book online, you send a deposit by bKash directly to the venue’s own number. The venue sets the deposit as a share of the slot price. Maath does not receive, hold or pass on that money, so Maath cannot refund it.

Any refund of a deposit is made by the venue, under the venue’s own rules. Each venue’s Rules page shows its booking policy and contact phone number.

2. Holds, verification and rejected payments

• Choosing a slot holds it for you for a short time (10 minutes unless the venue sets a different time). If you do not confirm in time, the hold lapses. No money has changed hands at this point.
• After you confirm with your bKash transaction ID, the booking waits for the venue’s staff to check their bKash statement.
• If the venue does not verify your payment within its verification window (24 hours unless the venue sets a different time), the booking expires automatically and the slot is released. If you did send money, contact the venue with your bKash receipt to get it back.
• If the venue rejects your transaction ID, for example because it cannot find the payment, the booking is cancelled. If you did pay, contact the venue with your bKash receipt.

3. Cancelling a booking

• You can cancel a confirmed booking yourself on the venue’s “My booking” page, with your booking reference and phone number.
• Online cancellation is open until the venue’s cancellation window before your start time. That is 6 hours unless the venue sets a different number, which its Rules page shows.
• After that, or for a booking still waiting for verification, contact the venue. Venue staff can cancel a booking at any time.
• Whether a deposit is refunded when you cancel, and how much, is decided by the venue under its own rules. Changing to another time is done by the venue’s staff; ask the venue.

4. If the venue cancels or you cannot reach it

If the venue cancels your confirmed booking, contact the venue about your deposit. If you cannot reach the venue, write to info@turfly.xyz or call 01612312666 with your booking reference. We will pass your message to the venue’s owner, but we cannot make the refund ourselves.

5. Maath subscription payments (turf owners)

[Proposed default policy: the owner must confirm or replace this part before publishing.]

Subscriptions are paid in advance by bKash or bank transfer: the first payment covers 6 months, then monthly or yearly. A payment counts only after we verify it.

• First payment: if you change your mind, ask within [7 days] of the day we verify it and we refund it in full.
• Paying twice or paying too much: we refund the extra in full, or add it to your plan if you prefer.
• Rejected claim: if we rejected your payment claim but the money did reach us, send your receipt and we will either match it to your plan or refund it in full.
• After that: we do not refund the unused part of a monthly or yearly period. Your plan stays active until its paid-until date. [Confirm: pro-rata refund of unused whole months on yearly plans?]
• If we end the service for reasons that are not your fault, we refund the unused whole months of your paid period.
• If we suspend or close your account because you broke our Terms of Service, the remaining period is not refunded.

6. How to ask for a subscription refund

Email info@turfly.xyz (or call 01612312666) with your business name and the bKash TrxID or bank transfer reference of the payment. We reply within [Response time] and send approved refunds to the same bKash number or bank account within [Refund processing time]. [Confirm who pays bKash cash-out or bank transfer fees.]